This is why we have a staff portal giving access to certain elements of the visitor management system as the more staff can do themselves, the better. They simply login to the portal and can access these specific tasks.
There are three key tasks staff will want to carry out:
- Editing and adding their details to the system
- Writing messages to their visitors
- Booking meeting rooms and managing their room bookings
Editing and adding their details to the system
They will receive emails when their visitor arrives and depending on the configuration. They may receive phone calls too, so if their phone or email changes they'll want to update those details themselves to save the admin team the trouble (we can dream!). They may also forget their password, which is of course highly unlikely, but hey, there’s still a tiny chance.
Writing messages to their visitors
This is quite a cool feature, you can set a default message to show your visitors, maybe something like "I'm on the 116th floor so give me about 10 minutes to get down, help yourself to a drink from the fridge or drinks machine". You can also write a message to show individual visitors, for example they might have a regular visitor called Bob... "Hi Bob, I'm in the engine shed this week, head on down and I'll meet you halfway".
Booking meeting rooms and managing their room bookings
Staff are able to book meeting rooms and edit their room bookings, we're pretty sure they won't want the main admin to do this :-)
You can even add your own images so your smiling face can go from having eaten all the pies right down to who ate my porridge, sat on my chair and slept in my bed (super angry).
You can even add your own images to express their views for example starting off with an image of your beaming smiling face and if the customer service score is lower than desired, then a disappointed look can take over
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